Privacy Policy
Last Updated: December 2025
Top Cleans (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website.
About Us
Business name: Top Cleans
Website: www.topcleans.co.nz
Operating country: New Zealand
Information We Collect
We may collect personal information from you when you interact with our website or contact us. This may include:
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Your name
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Email address
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Phone number
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Any information you choose to include when submitting a contact form or enquiry
We do not collect payment information, customer addresses, photos, or access details through our website.
How We Collect Information
We collect personal information through:
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Contact forms on our website
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Direct communication with you (email or phone)
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Automated technologies such as cookies and tracking tools
How We Use Your Information
We use your personal information to:
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Respond to enquiries and communicate with you
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Provide and improve our services
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Manage customer relationships and enquiries
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Monitor and improve website performance
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Support our marketing and advertising efforts
Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.
We use third-party tools including:
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Google Analytics
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Google Ads
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Facebook (Meta) Pixel
These tools may collect information such as your IP address, browser type, pages visited, and time spent on the site. This information is used in an aggregated and anonymised form where possible.
By using our website, you consent to the use of cookies in accordance with this policy.
Third-Party Services
We may use trusted third-party services to support our business operations, including:
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Email marketing platforms (e.g. Mailchimp)
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Booking or job management software
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CRM systems
These providers may have access to personal information only where necessary to perform their services and are required to protect your information.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only:
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With trusted service providers who assist us in operating our website and business
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Where required by law or to comply with legal obligations
Data Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
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Request access to your personal information
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Request correction of your personal information
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Request deletion of your personal information where appropriate
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: info@topcleans.co.nz